Shipping and Returns Policy
Delivery and Shipping Process: As a standard practice, packages are dispatched within 48 hours of receiving payment, using a courier service with a tracking number and delivery without requiring a signature. We are available to address any inquiries you may have, so feel free to get in touch with us. Regardless of the shipping method you choose, we will provide you with a link to track your order online.
For deliveries in Mérida, we will work to coordinate a direct delivery with you to save on shipping costs. We appreciate your support in purchasing our products and commit to finding the most economical option for you to receive your order.
Shipping Costs: Shipping costs cover both handling and packaging expenses, as well as postal charges. Handling costs are fixed, while transportation costs may vary based on the total weight of the package. We recommend grouping all your items in a single order to avoid additional charges. We cannot combine two separate orders, and shipping costs will be applied individually to each one. While we do not assume responsibility for potential damages during transport, we make every effort to protect all fragile items. Feel free to reach out to us with any questions regarding this matter.
Secure Packaging: We use appropriately sized boxes to ensure optimal protection during the transport of your items.